Terms of Business

TERMS OF BUSINESS

These Terms of Business applicable from 23/03/2026 set out the general terms under which we will provide business services to you and the respective duties and responsibilities of both us and you in relation to such services. Please ensure you read these terms thoroughly and if you have any queries, we will be happy to clarify them. If any material changes are made to these terms, we will notify you. We confirm these terms of business are up to date.

The Term of Business is also available as a downloadable PDF at the following link: Terms of Business

AUTHORISATION AND CODES OF CONDUCT

DNG Financial Services Limited t/a DNG Mortgages; DNG Life & Pensions is regulated by the Central Bank of Ireland. Our authorisation can be checked on the Central Bank of Ireland register at centralbank.ie or by calling them on 01-224 4000 to verify our credentials. Our reference code is C524570. We are also subject to the Consumer Protection Code, Minimum Competency Code and Fitness & Probity Standards which offer protection to consumers. These Codes can also be found on the Central Bank’s website.

OUR SERVICES

We are an Insurance, Investment and Mortgage Credit Intermediary business. Our principal business is to provide advice and arrange transactions on behalf of our clients in relation to life, pensions, investments & mortgage products. DNG Financial Services Limited is a member of Brokers Ireland.

We provide advice on a “Limited analysis of the market” basis, which means we provide our services on the basis of a limited number of contracts and product producers/lenders that we have an agency with. We advise you, in our professional opinion, from that selection which will best suit your needs and objectives. While not tied to one product producer the services are not provided on the basis of a fair analysis of the market (i.e. all providers and products).

As part of the process when giving our clients advice on Investments we will need to gather information with regards your investment knowledge and experience, if this information is not provided, we will not be able to determine whether the product is appropriate for you.

See below list of Companies we have agencies with

MORTGAGES

Through the lenders or other undertakings with which we hold an agency, DNG Financial Services Limited can provide advice on and arrange mortgage products from the following range: fixed-rate loans, we provide mortgage advice on mortgages from the selection of lenders we have agencies with. We will need to collect sufficient information from you before we can offer any advice on housing loans. This is due to the fact that a key issue in relation to mortgage advice is affordability. Such information should be produced promptly at our request. Where the creditor is unable to carry out an assessment of creditworthiness because the consumer chooses not to provide the information or verification necessary for an assessment of creditworthiness, the credit cannot be granted.

CONFLICTS OF INTEREST

It is our policy to avoid conflicts of interest in providing services to you. However, where an unavoidable conflict of interest arises, we will advise you of this in writing before providing you with any service. Although we receive payment from the product Providers/Lenders for your business, we ensure the advice we recommend to you is in your best interest, plus it avoids you having to pay us a direct fee each year.

DISCLOSURE OF INFORMATION

We act as your representative to the companies we have agencies with, and we will provide assistance to you with any queries you may have in relation to the policies or in the event of a claim during the life of the policies and we will explain to you the various restrictions, conditions and exclusions attached to your policy. However, it is your responsibility to read the policy documents, literature and brochures to ensure you understand the nature of the policy cover. Material information about medical history, non-smoker status, occupation category and any hazardous pursuits are central to underwriting decisions and it is imperative that all information you provide to the insurer is accurate and complete.

You are under a duty to answer all questions posed by the insurer or us on your behalf, honestly and with reasonable care. It is presumed, unless the contrary is shown, that you would know all questions in an application or at renewal are material to the risk undertaken by the insurer or the calculation of the premium by the insurer, or both. Any failure to disclose material information may invalidate a claim and render your policy void.

You must inform and disclose any material information including any material changes that might take place between the time you complete an application form and the time you pay the first premium. To assist us in providing you with a comprehensive service and to keep our records up-to date as soon as possible, please notify us of any changes to your personal circumstances, e.g. name change, change of address, etc.

SUSTAINABLE INVESTING

We will gather your preferences of Sustainable Investing and build them into our Statement of Suitability for you. Ultimately, it is the Product Producers we have agencies with that build the Investment Products we advise on, and it will be their documentation we are relying on when advising you on Sustainable investments. All information re Sustainable Finance Disclosures will be adhered to by the Product Producers and their brochures and documents will outline their disclosures. We do not consider “adverse impacts of investment decisions” on sustainability factors in our investment and insurance-based Investment advice.

COMPLAINTS

We have a complaints procedure in place which is available on request. Your complaint can be in writing, email, telephone or face to face. If your complaint is face to face or by phone, we will write to you to confirm our understanding of your complaint. We will acknowledge your complaint within 5 working days if your complaint has not been sorted out within these 5 days, advising you of the name of the person dealing with your complaint on behalf of the company. We will update you on our investigation into your complaint within 20 workings days and endeavour to have a final response for you within 40 workings days. We will notify you if this timeline is not possible and inform you of the time it will take to provide you with a final response letter. Please address any complaint to DNG Financial Services Limited. If in the event, a complainant is dissatisfied with the outcome of our investigation, you are entitled to refer the matter to the Financial Services & Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, Lo calls 01 5677000 emails info@fspo.ie.

REMUNERATION 

DNG Financial Services Ltd is remunerated by a combination of fees paid by clients and commission or other payments received from product producers or lenders on the completion of business. 

Fees Payable by Clients (2026) 

The following fees apply for advisory services provided by DNG Financial Services Ltd: 

Mortgage Consultations: No fee is charged for mortgage consultations. 

• Full Financial Plan: €850 
• Financial Advisor Consultation – 60 minutes: €200 
• Financial Advisor Consultation – 30 minutes: €100

 Any applicable fee will be agreed with you in advance of services being provided. 

Commission and Offsetting: 

Fees charged by DNG Financial Services Ltd are payable for professional advice, planning, consultation time and expertise, and are separate from any commission that may be received from product producers or lenders. 

Where a fee has been agreed that fee remains payable regardless of whether commission is received, unless expressly agreed otherwise in writing in advance.

Commission received from a product provider represents remuneration for the arrangement, placement and ongoing servicing of a product, and does not generally replace or reduce advisory or planning fees.

At our discretion, and where appropriate, we may agree to offset all or part of a fee against commission received. Any such arrangement will be clearly disclosed and agreed with you in advance. 

Where we receive recurring commission, this forms part of the remuneration for ongoing advice and servicing in respect of the product arranged. An annual update in relation to your investment business will be provided where applicable.

Mortgage Remuneration:
We may receive commission of up to 1% (or such other maximum as may apply) of the loan amount for arranging mortgage finance. This commission is paid by the mortgage lender. The actual amount of commission will be disclosed to you in the ESIS (European Standardised Information Sheet), which will be issued by the lender at  loan offer stage.

No mortgage consultation fee is charged. However, if we provide mortgage advice and obtain a Loan Offer for you and you subsequently decide not to proceed with your mortgage application through DNG Financial Services Ltd, we reserve the right to charge a processing fee of €250 for work completed.

Lenders may charge specific fees in certain circumstances. Where applicable, these will be clearly detailed in your Loan Offer. You have the right to pay any such fee separately and not include it in the loan.

 A full list of lenders and remuneration arrangements is available on request.

Additional Fees:
In certain circumstances, additional fees may be payable to reflect complexity, specialist expertise, urgency, or the nature of the work involved. Where this applies, we will provide you with an estimate of such fees in advance of providing the service.

Sustainable Investment Products:
Where investment in sustainable investment products results in any difference in charges or costs, this will be disclosed to you in advance of providing advice.

Further Information:
A summary of the arrangements for any fee, commission or other remuneration paid or provided to DNG Financial Services Ltd by product producers is available on our website or at our offices. Should you require further clarification, please do not hesitate to contact us.

REGULAR REVIEWS

It is in your best interests that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change. Please advise us of these changes and request a review of the relevant policy so that we can ensure that you are provided with up-to-date advice and products best suited to your needs.

DEFAULT ON PAYMENTS BY CLIENTS

We will exercise our legal right to receive payments due to us from clients (fees) for the services provided. Product producers may withdraw benefits or cover in the event of a default on payments due under policies or other products arranged for you. We would refer you to policy documents or product terms for the details of such provisions.

Mortgage lenders may seek early repayment of a loan and interest if you default on your repayments. Your home is at risk if you do not maintain your agreed repayments.

CLIENT MONIES & RECEIPTS

We request all cheques, or negotiable instruments are made payable to the appropriate Product Provider for Life, Pensions, Investment business and to lenders. We shall issue a receipt for each payment received. These
receipts are issued with your protection in mind and should be stored safely. Every effort is made to ensure clients’ money is transmitted to the appropriate Product Provider without delay. We are not authorised to accept cash.

The acceptance by DNG Financial Services Limited of a completed proposal DOES NOT in itself constitute the effect of a policy. It is only when the Provider or Lender confirms the policy is in place or the loan is drawn down that your policy is alive.

DATA PROTECTION

We comply with the requirements of the Data Protection Regulation. The data will be processed only in ways compatible with the purposes for which it was given. We will provide you with a separate Data Privacy Notice that will outline exactly how, what and where we use your data.

COMPENSATION SCHEME

We are members of the Investor Compensation Scheme which provides for the establishment of a compensation scheme and the payment, in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment firms, as defined in the Act. Compensation may be payable where money or investment instruments owned or belonging to clients and held, administered or managed by the firm, cannot be returned to those clients for the time being and where there is no reasonably foreseeable opportunity of the firm being able to do so. A right to compensation will arise only: If the client is an eligible investor as defined in the Act, and if it transpires the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and to the extent the client’s loss is recognized for the purposes of the Act. Where entitlement to compensation is established, the compensation payable will be less of 90% of the amount of the client’s loss which is recognised for the purposes of the Investor Compensation Act, 1998; or Compensation of up to €20,000. For further information, contact Investor Compensation Co Ltd. on (01) 224 4955

GOVERNING LAW & BUSINESS SUCCESSION

These Terms of Business shall be governed by and construed in all respects according to the laws of the Republic of Ireland and will be deemed to cover any successors in business to DNG Financial Services Limited.Co Ltd. on (01) 224 4955